You may return or exchange any non-sale item(s) purchased within 14 days of the delivery date by following the instructions below:
United States
To initiate your return request, email [email protected].
Once you have received your return label, please make sure the item(s) you wish to return is in its original condition, with tags and packaging included. Otherwise, we will be unable to approve your return and issue a refund.
Drop the package at your nearest drop-off location within 3 business days of receiving the label.
Please note initial shipping costs will not be refunded, and return shipping fees will be deducted from the transaction.
International
Initiate your return request by filling out the return form below.
Please send the item(s) to Sara Cristina, LLC. 1123 Broadway #314, New York, NY 10010, United States.
Please make sure the item(s) you wish to return is in its original condition, with tags and packaging included.
You are responsible for all shipping costs attached to the return or exchange process.
Once your return shipment reaches our warehouse, please allow up to 10 business days for your return to be processed. If your return does not meet the conditions detailed above, the item(s) will be sent back to you, and your return request will be denied. Once your return has been approved and processed, you will be issued a refund to the original form of payment.
All products marked as Final Sale cannot be returned unless they arrive damaged. We do not accept returns or exchanges for Sara Cristina items purchased from other retailers. Additionally, returns for purchases made through sourcing companies are not accepted. We reserve the right to decline returns at our discretion.
Please note all domestic (U.S) orders will be charged a standard $10 restocking fee per item. All international orders will be charged a standard $20 restocking fee per item.
If you have any questions or concerns regarding our returns process, please contact [email protected]